We believe in living up to your trust, and thus have set it on a high priority to ensure that the security and confidentiality of your personal information at all times. Please read through this privacy policy document to learn more about our privacy practices. By paying a visit to this website, you are also accepting the practices that have been described herein.
When using the TravelHawk Inc Service, you may see links to third party websites, applications as well as services. Please note that if you click on one of these links, you will be directed to some other company’s website, application or service. Except as set forth, we will not divulge your personal details with those third party entities, and are not accountable for their respective privacy practices. We would always encourage you to go through their privacy statements as their policies may be significantly different from Privacy Policy of this website. You will solely be responsible for safeguarding the secrecy of your account details.
We also reserve the right to change or supplement this Privacy Policy document from time to time whenever there is some need to make amendments to it. Any kind of change in the way we make use of your personal information will be mentioned in future versions of this document. If any proposed change happens to be unacceptable to you, you may request to remove your personal information from our records.
Customers serving in the U.S. military, senior citizens, customers between the age of 16-25 or affected by bereavement, customers with disabilities or terminal illness may receive a discount off cancellation, refund or ticket change service fees under this policy, as described below:
Category | Eligibility requirements | Discounts off service fees provided under the EP policy |
---|---|---|
U.S Military | Military e-mail address must be provided | 100% discount off cancellation, refund or ticket change service fees |
Customers directly affected by natural disasters. | Natural disasters are considered major adverse events resulting from the natural processes of Earth (e.g. earthquakes, tsunamis, etc.) | 100% discount off cancellation, refund or ticket change service fees |
Bereavement (Immediate family – children, siblings, parents and grandparents) | Letter from the funeral home is required | 100% discount off cancellation, refund or ticket change service fees |
Senior citizens (over 65 years of age) | Driver’s license or state issued photo ID required | 100% discount off cancellation and refund fees 50% discount off ticket change fees. |
Youth (ages between 16 and 25) | Driver’s license or state issued photo ID required | 25% discount off ticket change fees |
Customers with disabilities | Doctor’s Note | 100% discount off cancellation, 50% discount off refund or ticket change fees. |
Customers with terminal illness | Doctor’s Note | 100% discount off cancellation, refund or ticket change fees. |